Cisco 100-140 Latest Braindumps Questions | Reliable 100-140 Test Preparation

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 2
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 3
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q170-Q175):

NEW QUESTION # 170
A user reports that the color on their MacOS laptop display appears washed out and lacking in contrast.
Which of the following steps should the technician suggest to correct the display settings?

Answer: C

Explanation:
Correct Answer. B. Calibrate the display colors in System Preferences Calibrating the display colors through the System Preferences allows users to adjust the color profile and improve the display quality if colors appear washed out.
Option A is incorrect because increasing brightness affects only the light intensity and does not improve color quality or contrast Option C is incorrect while resetting the NVRAM can resolve certain issues, it typically does not affect color calibration settings Option D is incorrect as an OS update, while generally beneficial, is unlikely to rectify a display color issue unless related to a specific bug


NEW QUESTION # 171
A user's desktop is undergoing a performance upgrade. The IT technician must ensure the new CPU will maximize the motherboard's capabilities.
Besides checking the CPU socket compatibility, what other motherboard feature should the technician verify?

Answer: A

Explanation:
Correct Answer. A. The maximum wattage the motherboard can provide to the CPU It's essential to verify the maximum wattage the motherboard can provide to the CPU, known as the Thermal Design Power (TDP) limit. This ensures that the new CPU will receive adequate power for optimal performance and prevents system instability or damage due to inadequate power supply.
Option B is incorrect because the color of the motherboard is purely aesthetic and does not affect performance or compatibility.
Option C is incorrect because while audio ports are an important feature for overall system capabilities, they do not impact CPU compatibility or performance.
Option D is incorrect because the number of USB ports, while important for peripheral connectivity, does not affect the compatibility or performance of the CPU.


NEW QUESTION # 172
When configuring Google Drive for a team that requires high data transfer rates and frequently accesses large files, what feature should IT support enable to optimize performance?

Answer: A

Explanation:
Streaming files directly from Google Drive instead of syncing them fully to local storage allows users to access large files more quickly and reduces local storage requirements, which can improve performance for teams dealing with large datasets.
Option A is incorrect because offline access involves syncing files locally, which could use significant disk space and might not improve performance for large files.
Option C is incorrect because while increasing cache size may help with smaller files, it does not fundamentally address the performance issues associated with accessing large files frequently.
Option D is incorrect because restricting file syncing to off-hours does not help with real-time access needs during business operations.


NEW QUESTION # 173
During an incident where network downtime was caused by a configuration error, how should the IT support technician document the troubleshooting steps taken to resolve the issue?

Answer: A

Explanation:
Documenting every test, including those that did not directly lead to the resolution, provides a full picture of the troubleshooting process. This thoroughness is crucial for understanding what does not work and why, which is as important as knowing what does work.
Option A is incorrect because excluding testing steps omits valuable information about the troubleshooting process.
Option C is incorrect because recording only the successful test fails to provide a complete understanding of the problem-solving approach.
Option D is incorrect as focusing primarily on the implications does not help in actual troubleshooting or future problem-solving.


NEW QUESTION # 174
You resolve a customer's printing issue.
How should you document the incident?

Answer: B

Explanation:
This option provides a clear, professional, and specific summary of the issue resolution, including what actions were taken (reinstalled printer drivers and rebooted computer). This is important for future reference and for maintaining a proper IT knowledge base.


NEW QUESTION # 175
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